Job Description
Join Planit Travel Services Ltd. as an Accommodation Support Executive. We are searching for a highly motivated, customer-focused, and dynamic individual to join our dedicated Support team.
This role is perfect for someone with experience in the travel industry and committed to delivering excellence. The successful candidate will receive an attractive salary package, health insurance benefits, and the opportunity to grow within a leading travel service provider.
Responsibilities will include but are not limited to:
Be the first point of contact for our valued customers, providing quotations for their travel needs.
Expertly and independently manage the complete booking process, including accommodation, transfers, car rentals and other ancillary services for both local and international bookings.
Issue all necessary travel vouchers and confirmations.
Resolve customer complaints and issues professionally, effectively, and swiftly.
Ensure financial accuracy by diligently preparing accurate invoices and managing final billing processes.
Provide proactive operational support to the wider team to maintain smooth daily workflows.
Key skills and experience are to include:
A minimum of 2 years of proven experience in a travel and/or hospitality-related role.
Exceptional command of written and spoken English.
Outstanding communication skills, including excellent telephone etiquette and a natural customer-first approach.
Demonstrated proficiency with online travel products and reservation booking systems.
Proficiency in major computer applications and a keen awareness of productivity tools, including AI applications.
Exceptional organisational and teamwork skills.
Flexibility to accommodate weekend work and public holidays as part of a rotational roster.
Interested candidates should send their CV and covering letter by email to: vacancy@planit.mt or fill in the form below.
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